1. Purpose and Coverage
This Policy explains how Bellicorisa prepares, dispatches, and delivers online bag orders. It applies to accepted orders and should be read with our Terms and Conditions, Return and Refund Policy, and Privacy Policy. Contact collection@bellicorisa.com with questions.
Customers should retain order confirmations and delivery records until the transaction and related request is resolved.
2. Hong Kong Delivery Area
Bellicorisa accepts orders and delivers only within Hong Kong. International orders are not processed. Customers must provide a complete Hong Kong address, reachable telephone number, and accurate contact details. We may decline orders with incomplete, inaccessible, out-of-area, or unverifiable addresses.
3. Free Delivery
Standard doorstep delivery is free throughout Hong Kong. No shipping, courier, or delivery fee is added or collected. The customer pays only the product price in cash. Only one delivery attempt is provided.
4. Processing and Dispatch
We ordinarily require one business day to review the order, inspect and pack the product, and hand it to the courier. Orders placed outside business hours begin processing the next business day. Business days exclude Saturdays, Sundays, and Hong Kong public holidays.
Dispatch occurs when the parcel leaves our warehouse and is handed to the courier. Availability, incomplete information, or unusual activity may require clarification. We will contact the customer when necessary.
5. Transit and Total Timeline
After dispatch, delivery ordinarily requires one to two business days in transit. Combined with the one-business-day preparation period, the estimated total delivery timeline is two to three business days.
This timeline is an estimate. Severe weather, traffic restrictions, access controls, emergencies, courier disruption, or circumstances beyond reasonable control may cause delay. When a material delay becomes known, Bellicorisa will reasonably update the customer.
6. Cash on Delivery
Cash on delivery is the only payment method; no online card payment is collected. The full amount must be available in cash when the courier arrives. An official recipient must receive the parcel and pay.
Ownership and responsibility for the product pass to the customer upon completed delivery and payment, subject to statutory rights and our Return and Refund Policy.
7. Delivery Contact and Access
Customers must provide address and access information needed for safe delivery. The courier may use the supplied telephone number for coordination, while customers remain responsible for monitoring communications and arranging availability.
8. Single Delivery Attempt
Only one delivery attempt is made. If no recipient is available, access fails, or the full cash amount is unavailable, the order is automatically canceled. Re-delivery is unavailable; another purchase requires a new order.
A failed delivery may affect future orders from the customer or address. Restrictions will be reasonable, based on delivery history, and nondiscriminatory. No refund is due for an unpaid order.
9. Order Cancellation
Customers may request cancellation by emailing collection@bellicorisa.com while the product remains with Bellicorisa. A cancellation request becomes effective only when we confirm it. Once the parcel leaves our warehouse and is handed to the courier, cancellation is unavailable. Refusing a dispatched parcel is considered as a failed delivery and may affect future order acceptance.
10. Damaged or Incorrect Deliveries
Customers should inspect the parcel promptly after delivery. If a bag arrives damaged or differs from the placed order, contact collection@bellicorisa.com within thirty calendar days from delivery. Eligible cases follow our Return and Refund Policy, including free doorstep collection, inspection within twenty-four hours after receipt, an exchange where stock permits, or a bank-transfer refund when a replacement is unavailable.
11. Hong Kong Law
This Policy is governed by Hong Kong law. Relevant legislation includes the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), Personal Data (Privacy) Ordinance (Cap. 486), and Contracts (Rights of Third Parties) Ordinance (Cap. 623).
Nothing in this Policy excludes, restricts, or modifies any mandatory right, solution, duty, or liability. Mandatory law prevails over any conflicting provision.
12. Contact
For assistance or complaints, email collection@bellicorisa.com with relevant order details. We will seek a reasonable resolution consistent with this Policy and Hong Kong law.