1. Purpose and Application
This Policy explains how Bellicorisa handles personal data when individuals visit our website, order, receive delivery, request a return or refund, or contact us. Bellicorisa is an independent online bag store serving Hong Kong only. Contact collection@bellicorisa.com with privacy questions.
2. Personal Data We Collect
We may collect your name, telephone number, email address, Hong Kong delivery address, order details, communications, delivery records, return information, complaints, and photographs supporting a product issue.
We accept cash on delivery only and collect no online card details. When an accepted return cannot receive an exchange because stock is unavailable, we collect bank information solely for the refund transfer.
We may collect methodological data, including internet protocol address, browser, device, pages viewed, access time, referring source, and cookie information.
3. How We Collect Data
We collect data when you order, email, accept delivery, request cancellation, return a product, provide bank details, or contact Bellicorisa. Methodological data may be collected automatically. Couriers may provide delivery or collection status.
4. Purposes of Use
We use personal data to:
- Review, accept, prepare, and deliver orders;
- Coordinate cash-on-delivery service;
- Communicate about dispatch, delivery, or delays;
- Process cancellations, returns, exchanges, and refunds;
- Look into failed deliveries and product concerns;
- Respond to questions, complaints, or legal requests;
- Maintain transaction, accounting, and compliance records;
- Prevent fraud, misuse, and security incidents; and
- Operate, analyze, and improve the website and services.
We will not use data for an unrelated purpose without notice or consent where required.
5. Direct Marketing
Bellicorisa uses data for direct marketing only under the Personal Data (Privacy) Ordinance and consent requirements. Messages provide an opt-out method. Withdraw consent through collection@bellicorisa.com without charge.
6. Disclosure and Service Providers
We may share necessary data with couriers, hosting and communications providers, procedural support, advisers, refund banks, and authorities where legally permitted or required. Providers receive only information needed for their function.
We do not sell personal data or authorize independent marketing using order information. For processing outside Hong Kong, we take reasonably practicable protective steps.
7. Retention and Accuracy
Data is retained only as reasonably necessary for stated purposes, disputes, accounting, fraud prevention, and legal compliance. Unneeded data is safely deleted, anonymized, or disposed of.
Customers should provide accurate information and notify us of changes. We take practicable steps to keep personal data accurate for the purposes for which it is used.
8. Data Security
Bellicorisa uses reasonably practicable safeguards against unsolicited access, processing, erasure, loss, or use, including access controls, safe transmission, provider review, and record disposal. Suspected incidents will be assessed under applicable requirements.
9. Access and Correction
Subject to legal exceptions, you may request access to your data or correction of inaccuracies. Email collection@bellicorisa.com with information sufficient to verify identity and locate records. We will respond within Hong Kong’s required period. Any access fee will remain within lawful limits.
You may ask about retention, processing, or consent withdrawal. Data may remain where legally required or necessary for a dispute.
10. Cookies and External Links
Cookies may operate the website, remember preferences, and measure traffic. Browser settings may limit them, although functions may change. Bellicorisa does not control linked external sites; review their policies.
11. Hong Kong Legal Framework
This Policy is principally governed by the Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles. Related operations may also engage the Electronic Transactions Ordinance (Cap. 553), Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), and Contracts (Rights of Third Parties) Ordinance (Cap. 623).
Nothing in this Policy limits rights or obligations that cannot lawfully be excluded.
We handle personal data according to the principles governing collection purpose, accuracy, retention, use, security, openness, access, and correction. Where another applicable enactment imposes a stronger or mandatory requirement, Bellicorisa will follow that requirement. Customers may also raise concerns with the Privacy Commissioner for Personal Data.
12. Updates and Contact
We may update this Policy for legal, operational, or technological changes. Revisions display a new effective date and apply prospectively. For questions, rights requests, consent withdrawal, or complaints, contact collection@bellicorisa.com.