1. Purpose and Scope
This Return and Refund Policy explains how Bellicorisa handles eligible returns, exchanges, and refunds for bags ordered through our online store. It applies only to orders delivered within Hong Kong and should be read with our Terms and Conditions, Shipping Policy, and Privacy Policy. For questions or requests, contact collection@bellicorisa.com.
2. Thirty-Day Return Window
Customers may request a return within thirty calendar days beginning on the delivery date. Later requests may be declined unless mandatory Hong Kong law requires another outcome. Retain the order confirmation and supporting records.
3. Eligible Return Reasons
A return is available under this policy when:
- The product was damaged when delivered;
- The product differs from the item purchased in the order; or
Returns are unavailable for a change of mind, unwanted product, style preference, or customer sizing error. This limitation does not restrict non-excludable solutions.
4. Starting a Return
Email collection@bellicorisa.com within thirty days. Include the order details, delivery date, return reason, and clear photographs where available. We may request information reasonably needed to assess the claim. Do not send products independently. Bellicorisa will provide collection instructions.
5. Product Condition and Packaging
The product should be unused, unwashed, unaltered, and returned with accessories, labels, and original packaging where reasonably possible. Protect it from avoidable damage before collection.
Original packaging is required for returns offered voluntarily under this policy where reasonably possible. This requirement does not limit mandatory statutory rights, including where packaging was damaged during delivery or opening it was reasonably necessary to inspect the product and discover the reported problem.
6. Free Doorstep Collection
Bellicorisa arranges eligible returns from the original Hong Kong delivery address. Customers pay no collection, return-delivery, handling, or restocking fees. Provide access at the agreed time or contact us promptly to rearrange collection.
7. Inspection Process
Bellicorisa will inspect the returned product within twenty-four hours to determine whether it was delivered damaged or incorrect from the accepted order. We may compare it with relevant records and will communicate our decision by email.
Inspection does not remove statutory solutions. If a claim is declined, we will provide the reason and available next steps.
8. Exchange Resolution
An accepted return will ordinarily be resolved through an exchange for the correct, undamaged product. The replacement depends on stock availability. We will communicate relevant dispatch information and will not charge delivery fees for the replacement. If the appropriate replacement is unavailable, the customer becomes eligible for a refund.
9. Refund Amount and Method
An accepted refund covers the full amount paid for the eligible returned product. No collection, return-delivery, handling, administrative, or restocking amount will be deducted.
Because original purchases are paid by cash on delivery, refunds are issued only by bank transfer. The customer must provide accurate account information safely when requested. Bellicorisa processes the transfer within twenty-four hours after the inspection is completed and the required bank details are received. The customer’s banking provider may take up to seven business days to make the funds visible in the nominated account. Banking processing time is outside our direct control.
10. Cancellations and Failed Deliveries
Cancellation is available only before courier handover. A failed delivery caused by an absent recipient or unavailable cash is automatically canceled, may affect future orders, and creates no refund because no payment was collected.
11. Hong Kong Consumer Law
This Policy is governed by Hong Kong law. Relevant legislation includes the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), Personal Data (Privacy) Ordinance (Cap. 486), and Contracts (Rights of Third Parties) Ordinance (Cap. 623).
Nothing in this Policy excludes, limits, or modifies a right, duty, condition, warranty, solution, or liability where exclusion is prohibited. Mandatory law prevails over any conflicting provision.
12. Contact and Complaints
Send requests, questions, or complaints to collection@bellicorisa.com with relevant order details. We will review them in good faith. Customers retain all solutions available through a competent Hong Kong authority or court.